Isla answers your calls while you are with a client, books treatments on your calendar and handles the questions you hear every day, so the room stays calm and the phone still gets answered.
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Many aestheticians work alone or in a small studio, which means there is nobody to answer when you are mid-treatment. A ringing phone breaks the calm your clients are paying for, and a voicemail may never get returned. Isla takes the call so that you can stay present with the person on your table.
Never Miss Another Opportunity
Imagine having an AI assistant available around the clock—ready to answer common questions, gather information, and make sure no opportunity slips away.
You may not need a full-time receptionist, but you do need your phone answered. Isla shares your service menu and prep instructions, books the appointment and sends you a summary to read between clients.
How it works
Your services, hours, service area, pricing, and how you like calls handled.
Keep your current number. Send all calls to Isla, or just after-hours and overflow calls.
Every call is answered, appointments land on your calendar, and you get a text or email summary right away.
New clients often reach out in the evening after reading about a treatment online. Isla answers then, too. They get a friendly answer and a time on your calendar instead of waiting until tomorrow to hear back from you.
Compare
| Feature | Isla AI Receptionist Best value | Full-Time Receptionist | Answering Service |
|---|---|---|---|
| Availability | ✓24/7, 365 days | ✕Business hours only | ✓Usually 24/7 |
| Monthly cost | From $97/month | Tens of thousands per year with wages & benefits | Per-minute or per-call fees |
| Books appointments | ✓Yes, on your calendar | ✓Yes | ✕Rarely, mostly takes messages |
| Qualifies leads | ✓Yes, every call | ~When not busy | ~Limited |
| Handles call spikes | ✓Many calls at once | ✕One call at a time | ~Depends on staffing |
| Sick days & turnover | ✓Never | ✕Yes | N/A |
| Call summaries & tracking | ✓Every call, automatically | ~Manual | ~Basic messages |
| Feature | Isla AI Receptionist Best value | Full-Time Receptionist | Answering Service |
|---|---|---|---|
| Availability | ✓24/7, 365 days | ✕Business hours only | ✓Usually 24/7 |
| Monthly cost | From $97/month | Tens of thousands per year with wages & benefits | Per-minute or per-call fees |
| Books appointments | ✓Yes, on your calendar | ✓Yes | ✕Rarely, mostly takes messages |
| Qualifies leads | ✓Yes, every call | ~When not busy | ~Limited |
| Handles call spikes | ✓Many calls at once | ✕One call at a time | ~Depends on staffing |
| Sick days & turnover | ✓Never | ✕Yes | N/A |
| Call summaries & tracking | ✓Every call, automatically | ~Manual | ~Basic messages |
An AI receptionist is software that answers phone calls and messages for a business the way a front desk person would, without a human on the line. It picks up calls, answers common questions, books appointments, and routes urgent calls to the right person. Isla, for example, answers for small businesses around the clock so calls don’t go to voicemail during busy hours, after close, or on weekends.
Isla’s AI receptionist is included in Isla Connect, starting at $97 per month with 250 voice minutes included. That’s a fraction of the cost of a full-time receptionist, with no long-term contracts.
An AI receptionist works by using speech recognition and language processing to understand a caller, then responds based on information it was given about the business. It’s set up with your hours, services, pricing basics, and common FAQs, then connects to your calendar or booking system to schedule appointments directly. Isla can also send call summaries by text or email and transfer a call to a staff member when something needs a human.
An aesthetician can use Isla to answer while treating clients and after hours. Isla describes the services you offer, shares your pricing, books the appointment and sends you a summary after each call.
The main benefit of an AI receptionist is that calls get answered every time, even outside business hours or when staff are tied up. This means fewer missed appointments, fewer lost leads to competitors who pick up first, and less time spent on routine calls like “are you open” or “how much does this cost.” Owners also get a record of every call, which helps spot patterns like repeat questions worth adding to a website FAQ.
Tell Isla your service menu, prices, hours, cancellation policy and any prep or aftercare information you want to share. Connect your calendar, forward your calls and test how it answers your most common questions.
Yes, some customers may notice they’re speaking with an AI receptionist, since voice technology still sounds slightly different from a person. Most callers care more about getting a quick, correct answer than about who or what answered. If a caller wants to speak to a staff member directly, a good AI receptionist like Isla will transfer the call or take a message instead of forcing them through a script.
An AI receptionist uses software to answer and respond instantly, while a traditional answering service relies on a human operator reading from a script. The AI version is available at the same cost whether it’s 2 PM or 2 AM, doesn’t put callers on hold waiting for an operator, and can book directly into your calendar without a callback. Answering services can offer a more personal touch for complex calls, but usually cost more and respond slower.
It only shares what you give it, and you can tell it to leave skin concerns to you. If a caller wants advice on a reaction or their skin, Isla can take a message or book a consultation with you.
Yes. Add your cancellation and late policies to what Isla knows, and it will share them when callers book or reschedule. It does not collect deposits or charge fees during the call.