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Privacy Policy

Effective Date: October 14, 2026

Welcome to Isla, owned and operated by HiLyte Partners LLC (“HiLyte,” “Isla,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit MeetIsla.com, use the Isla platform, mobile applications, APIs, and any related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register for or use Isla, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Business address

  • Billing information

  • Payment information (processed securely by third-party payment processors)

  • Account credentials

  • Customer support communications

Business Information

Depending on the features you use, we may collect:

  • Website information

  • Social media account information

  • Business descriptions

  • Marketing content

  • Customer contact information that you choose to upload

  • Appointment information

  • CRM records

  • Forms submitted through your website

Usage Information

We automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring websites

  • Pages viewed

  • Features used

  • Session duration

  • Diagnostic information

  • Cookies and similar technologies

Information From Third-Party Platforms

If you connect third-party services such as Facebook, Instagram, Google Business Profile, Google Analytics, Google Search Console, Stripe, or other integrations, we may receive information that you authorize those services to share.

Depending on your permissions, this may include:

  • Public profile information

  • Business page information

  • Email address

  • Analytics

  • Marketing performance data

  • Content

  • Business listings

  • Advertising information

  • Customer interactions

We access only the information necessary to provide the Services you request.

2. How We Use Your Information

We use your information to:

  • Provide and operate the Isla platform

  • Create and manage your account

  • Process subscriptions and payments

  • Generate AI-powered marketing content

  • Publish approved content to connected platforms

  • Provide customer support

  • Improve our products and services

  • Personalize your experience

  • Analyze platform performance

  • Monitor security and prevent fraud

  • Send service notifications

  • Send appointment reminders

  • Send account alerts

  • Send product updates

  • Send marketing communications where permitted by law and where you have provided consent

  • Comply with legal obligations

3. SMS Communications

If you provide your mobile phone number, Isla may send SMS messages related to your account or services you have requested.

These messages may include:

  • Appointment reminders

  • Booking confirmations

  • Verification codes

  • Security alerts

  • Customer support messages

  • Service notifications

  • Marketing messages (only where you have provided the required consent)

Message frequency varies depending on your use of the Services.

Message and data rates may apply according to your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact us at support@meetisla.com.

We only send SMS communications where we have received the appropriate consent or where otherwise permitted by applicable law. 

Messages sent on behalf of businesses using Isla. Businesses and healthcare practices that use Isla may send text messages through Isla to their own customers or patients, such as appointment reminders, confirmations, and links to complete intake forms. These messages identify the business sending them. The business collects the recipient’s mobile number and consent to receive texts, and Isla records that consent. Isla does not use these phone numbers for its own marketing and does not sell or share them with third parties for marketing. Recipients can reply STOP at any time to stop receiving texts from that business, START to resubscribe, or HELP for help.


Health information. When a healthcare practice uses Isla, patient information is processed on the practice’s behalf and protected under our agreements with that practice and applicable law, including HIPAA where it applies. Text messages never include diagnoses or treatment details.

4. How We Share Information

We do not sell your personal information.

We may share information only in the following situations:

Service Providers

We work with trusted vendors who help us operate our business, including providers of:

  • Cloud hosting

  • Payment processing

  • Email delivery

  • SMS delivery

  • Voice communications

  • Analytics

  • Customer support

  • AI processing

  • Infrastructure monitoring

These providers receive only the information necessary to perform their services and are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our rights

  • Protect user safety

  • Prevent fraud

  • Enforce our agreements

We review requests from public authorities for legal validity and disclose only the minimum information required.

Business Transfers

If HiLyte Partners LLC is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

5. Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information sharing with subcontractors who provide support services, including customer service, cloud infrastructure, payment processing, and SMS delivery, is permitted only as necessary to provide our Services.

Text messaging originator opt-in data and consent will not be shared with any third parties except as required to deliver the messaging services you have requested.

6. Facebook and Meta Platform Data

Isla allows businesses to connect Facebook Pages and Instagram Business Accounts.

When authorized by you, Isla may:

  • Retrieve Page information

  • Generate marketing content

  • Schedule or publish approved posts

  • Retrieve analytics and insights

  • Manage approved marketing workflows

Isla only accesses the permissions necessary to provide these services.

We do not sell Meta user data or use Meta data for advertising unrelated to the Services you have requested.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions

  • Remember preferences

  • Improve website performance

  • Measure usage

  • Analyze trends

  • Detect fraud

You may disable cookies in your browser, although some features may no longer function properly.

8. Data Retention

We retain information only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

When information is no longer required, we securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Request data portability

  • Withdraw consent

  • Object to certain processing

  • Opt out of marketing communications

To exercise your rights, contact:

privacy@meetisla.com

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although no method of transmission or storage is completely secure, we continuously work to improve our security practices.

11. Children’s Privacy

Our Services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected such information, we will promptly delete it.

12. Third-Party Websites

Our Services may contain links to third-party websites or integrations.

We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies.

13. International Users

If you access Isla from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using our Services, you consent to these transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If material changes are made, we will update the Effective Date and provide notice where required by law.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

HiLyte Partners LLC

Privacy Compliance

Email: privacy@meetisla.com

Website: https://www.meetisla.com