Isla answers your MSP’s main line, gets urgent client issues to the on-call tech, and books discovery calls with new prospects, so your engineers can stay focused on tickets.
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At most MSPs, the main line gets everything at once: a client who is locked out, a prospect shopping for a new provider, and a vendor pitching their product. Often the person answering is an engineer who just got pulled away from a ticket. Isla sorts the calls first, so the right ones reach your team.
Never Miss Another Opportunity
Imagine having an AI assistant available around the clock—ready to answer common questions, gather information, and make sure no opportunity slips away.
Every unexpected call pulls an engineer off the work in front of them. Isla asks who is calling, what they need and how urgent it is. Clients with real problems reach support the way you set up, and prospects get a meeting with sales.
How it works
Your services, hours, service area, pricing, and how you like calls handled.
Keep your current number. Send all calls to Isla, or just after-hours and overflow calls.
Every call is answered, appointments land on your calendar, and you get a text or email summary right away.
A company unhappy with its current IT provider is rarely patient. If your main line sends a serious prospect to voicemail, you may never hear from them again. Isla answers every time and books the discovery call while they are still interested.
Compare
| Feature | Isla AI Receptionist Best value | Full-Time Receptionist | Answering Service |
|---|---|---|---|
| Availability | ✓24/7, 365 days | ✕Business hours only | ✓Usually 24/7 |
| Monthly cost | From $97/month | Tens of thousands per year with wages & benefits | Per-minute or per-call fees |
| Books appointments | ✓Yes, on your calendar | ✓Yes | ✕Rarely, mostly takes messages |
| Qualifies leads | ✓Yes, every call | ~When not busy | ~Limited |
| Handles call spikes | ✓Many calls at once | ✕One call at a time | ~Depends on staffing |
| Sick days & turnover | ✓Never | ✕Yes | N/A |
| Call summaries & tracking | ✓Every call, automatically | ~Manual | ~Basic messages |
| Feature | Isla AI Receptionist Best value | Full-Time Receptionist | Answering Service |
|---|---|---|---|
| Availability | ✓24/7, 365 days | ✕Business hours only | ✓Usually 24/7 |
| Monthly cost | From $97/month | Tens of thousands per year with wages & benefits | Per-minute or per-call fees |
| Books appointments | ✓Yes, on your calendar | ✓Yes | ✕Rarely, mostly takes messages |
| Qualifies leads | ✓Yes, every call | ~When not busy | ~Limited |
| Handles call spikes | ✓Many calls at once | ✕One call at a time | ~Depends on staffing |
| Sick days & turnover | ✓Never | ✕Yes | N/A |
| Call summaries & tracking | ✓Every call, automatically | ~Manual | ~Basic messages |
An AI receptionist is software that answers phone calls and messages for a business the way a front desk person would, without a human on the line. It picks up calls, answers common questions, books appointments, and routes urgent calls to the right person. Isla, for example, answers for small businesses around the clock so calls don’t go to voicemail during busy hours, after close, or on weekends.
Isla’s AI receptionist is included in Isla Connect, starting at $97 per month with 250 voice minutes included. That’s a fraction of the cost of a full-time receptionist, with no long-term contracts.
An AI receptionist works by using speech recognition and language processing to understand a caller, then responds based on information it was given about the business. It’s set up with your hours, services, pricing basics, and common FAQs, then connects to your calendar or booking system to schedule appointments directly. Isla can also send call summaries by text or email and transfer a call to a staff member when something needs a human.
A managed IT provider can use Isla as the front door for its main line. Isla identifies who is calling, takes the details of support requests, sends urgent issues to your on-call tech, and books new prospects with sales.
The main benefit of an AI receptionist is that calls get answered every time, even outside business hours or when staff are tied up. This means fewer missed appointments, fewer lost leads to competitors who pick up first, and less time spent on routine calls like “are you open” or “how much does this cost.” Owners also get a record of every call, which helps spot patterns like repeat questions worth adding to a website FAQ.
Tell Isla your services, the type of clients you serve, your support hours and what counts as urgent. Add your on-call and sales transfer numbers, connect your calendar, forward your line and test it with an outage and a sales call.
Yes, some customers may notice they’re speaking with an AI receptionist, since voice technology still sounds slightly different from a person. Most callers care more about getting a quick, correct answer than about who or what answered. If a caller wants to speak to a staff member directly, a good AI receptionist like Isla will transfer the call or take a message instead of forcing them through a script.
An AI receptionist uses software to answer and respond instantly, while a traditional answering service relies on a human operator reading from a script. The AI version is available at the same cost whether it’s 2 PM or 2 AM, doesn’t put callers on hold waiting for an operator, and can book directly into your calendar without a callback. Answering services can offer a more personal touch for complex calls, but usually cost more and respond slower.
Isla does not connect directly to PSA tools. It captures the caller’s details and sends you a summary, or transfers the call to support, so your team can open the ticket in your own system.
No, unless you give it simple answers to share, like your client portal address. It is there to identify the caller, gather the details and get the issue to your team. Your engineers do the fixing.